Frequently Asked Question
Do you have cash on delivery service?
Yes, We deliver all over the country.
How do I check my order status?
Simply click on 'Track Order' on the top menu bar then input your Invoice Number / Transaction ID then check your order status there.
What types of payment method Mbrella accept for online purchase?
We accept payments by Visa and MasterCard (debit, credit ), as well as Mobile Banking payments (Bkash, Nagad, Rocket Etc.) & Cash on Delivery.
What is the process for returns and exchanges?
Any product would qualify as a return if it meets any of the following conditions: - Wrong product, size or color - Damaged product - Product lost in shipment - Products with major quality defects The customers can return or exchange any products which they purchased online within 15 days of the product receipt. The original invoice should be attached with the product. The product must be used and unwashed.